ZEED Privacy Policy
ZEED (“we”, “us”, or “our”) operates a live shopping platform that allows users to buy and sell products through livestreams, auctions, and instant purchase features (the “Services”).
This Privacy Policy explains how we collect, use, and protect personal information when you use ZEED. By accessing or using the Services, you agree to this Privacy Policy.
1. Scope
This Privacy Policy applies to all personal information collected through the ZEED website, mobile applications, livestreams, auctions, Buy Now features, Cash on Delivery (COD) orders, customer support, and communications.
2. Who Handles Your Information
ZEED is responsible for determining how and why your personal information is collected and used in connection with the Services. We currently operate the platform without a registered legal entity, and all data processing decisions are handled by the ZEED platform operators.
If you have any questions about how your data is handled, you can contact us at support@livezeed.com.
3. Personal Information We Collect
3.1 Information You Provide
- Name, email address, phone number, and account details
- Shipping address and delivery contact information
- Bids, winning bids, purchases, and order details
- Messages, chats, and customer support communications
- Livestream video, audio, images, comments, and other user content
Public Content: Any content you choose to share publicly (including livestreams, comments, or profile information) may be visible to other users. Please avoid sharing sensitive personal information.
3.2 Information Collected Automatically
- IP address and approximate location (city/country)
- Device type, browser, and operating system
- Usage activity such as pages viewed, bids placed, and time spent
3.3 Information from Third Parties
- Delivery partners (order status and COD confirmation)
- Payment providers (transaction confirmation only)
4. Cash on Delivery (COD) & Binding Transactions
IMPORTANT – LEGALLY BINDING TRANSACTIONS
- All winning bids are final and legally binding, including Cash on Delivery (COD) orders.
- All Buy Now purchases are legally binding, including COD purchases.
- When you win an auction or complete a purchase, you enter into a legally enforceable obligation to complete the transaction and accept delivery.
- Refusing delivery, failing to pay, or intentionally not completing a winning bid or purchase may result in account suspension, restriction, or termination.
ZEED reserves the right to take enforcement actions permitted by law to protect sellers and the integrity of the platform.
5. How We Use Your Information
- To create and manage accounts
- To operate live auctions and purchases
- To process orders and deliveries
- To prevent fraud and abuse
- To provide customer support
- To comply with legal obligations
6. Livestream Recording
Livestreams may be recorded for purposes such as transaction verification, dispute resolution, and fraud prevention. By going live, you consent to this recording.
7. Sharing of Information
We may share personal information only when necessary to operate the Services, including with:
- Sellers and buyers to complete transactions
- Delivery partners for shipping and COD fulfillment
- Payment providers for transaction confirmation
- Authorities where required by law
Phone numbers collected for delivery and account purposes are not sold or shared for third-party marketing.
8. No Cookies or Tracking Technologies
ZEED does not use cookies, tracking pixels, or similar tracking technologies. We do not track users across third-party websites.
9. Your Rights
You may request access, correction, or deletion of your personal information by contacting us at support@livezeed.com. Requests will be handled in accordance with applicable laws.
10. Data Security
We use reasonable technical and organizational measures to protect personal information. However, no system can be guaranteed to be 100% secure.
11. Data Retention
We retain personal information only as long as necessary to operate the Services, resolve disputes, prevent fraud, and comply with legal requirements.
12. Children
ZEED is not intended for users under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of ZEED after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
For any privacy-related questions or requests, contact us at:
- Email: support@livezeed.com